Introduction
Welcome to Fix It. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our repair assistance service.
Information We Collect
When you use Fix It, we may collect:
- Images you upload of items needing repair
- Diagnostic information you provide through questionnaires
- Saved repair guides and feedback you submit
- Usage data and analytics to improve our service
How We Use Your Information
We use your information to:
- Generate personalized repair guides using AI analysis
- Save your repair guides for future reference
- Improve our AI models and service quality based on feedback
- Provide customer support when needed
Data Storage and Security
Your uploaded images and saved guides are stored securely. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or deletion.
Your Rights
You have the right to:
- Access your personal data
- Delete your saved repair guides at any time
- Request deletion of your uploaded images
- Opt out of data collection for service improvement
Third-Party Services
We use AI services to analyze images and generate repair guides. Your images may be processed by these services, but they are not stored beyond the generation of your repair guide.
Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us at info@craftedtools.app